1. What products does Tied Lock LLC offer?
    We specialize in smart fingerprint password door locks designed for residential and commercial use, offering secure and convenient access solutions.
  2. Do your smart locks require Wi-Fi?
    Most of our locks operate via fingerprint, keypad, or Bluetooth. Some models may support Wi-Fi through an additional gateway. Please refer to the specific product description for details.
  3. Are your locks easy to install?
    Yes, our locks are designed for easy installation and typically fit standard U.S. door sizes. Installation instructions are included, and no professional tools are required for most models.
  4. What kind of batteries do the locks use?
    Our smart locks generally use AA alkaline batteries. Battery life depends on usage but typically lasts several months.
  5. What happens if the battery runs out?
    If the battery is low, the lock will provide a warning in advance. In case of complete power loss, most models include an emergency USB power port or a mechanical key backup.
  6. Do you ship internationally?
    No, we currently only ship within the United States.
  7. How long does shipping take?
    Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days depending on your location and selected shipping method.
  8. Can I return or exchange a product?
    All products are final sale. Returns or refunds are only accepted if the item is defective, damaged, or not functioning properly upon arrival. Please refer to our Refund and Returns Policy for full details.
  9. How do I reset or manage my lock?
    Each product comes with a user manual that includes detailed instructions for setup, resetting, and managing fingerprints or passcodes. If you need further help, feel free to contact our support team.
  10. Is my personal data सुरक्षित when using smart locks?
    We take privacy and security seriously. Any data collected is handled in accordance with our Privacy Policy and protected using appropriate security measures.
  11. How can I contact customer support?
    You can reach us at [email protected].

Thank you for choosing Tied Lock LLC. We are committed to providing secure, reliable, and smart access solutions.