Thank you for shopping with Tied Lock LLC. Please read our Refund and Returns Policy carefully before making a purchase.

  1. Final Sale Policy

All products sold by Tied Lock LLC are considered final sale. We do not accept returns or offer refunds unless the item you received is defective, damaged, or not functioning as intended.

  1. Eligibility for Returns or Refunds

You may be eligible for a return, replacement, or refund only if:

The product has a manufacturing defect
The product arrives damaged during shipping
The product is non-functional upon arrival

To qualify, you must contact us within 7 days of delivery.

  1. Return Request Process

To request a return or refund, please email us at [email protected] with the following information:

Your order number
A detailed description of the issue
Clear photos or videos showing the defect or damage

Our support team will review your request and respond within 1–3 business days.

  1. Resolution Options

If your claim is approved, we may offer one of the following solutions at our discretion:

A replacement product at no additional cost
A partial or full refund to your original payment method

We reserve the right to determine the appropriate resolution based on the situation.

  1. Non-Returnable Items

The following are not eligible for returns or refunds:

Products without verified defects
Items damaged due to misuse, improper installation, or unauthorized modifications
Requests made after the 7-day claim period

  1. Return Shipping

If a return is required and approved, we will provide instructions. In some cases, return shipping costs may be covered by us if the issue is confirmed to be due to product defects or shipping damage.

  1. Refund Processing Time

Approved refunds will be processed within 5–10 business days after confirmation. The time it takes for the refund to appear in your account may vary depending on your payment provider.

  1. Contact Information

If you have any questions regarding this policy, please contact us:

Addres：10657 Zodiac Dr, Riverside, Ca 92503
Email: [email protected]